Terms of Service

What these terms cover

These terms apply to the Come Alive app, website, online store, personalised physical frames, gift experiences, and related services operated by Context Aware Pty Ltd (ACN 690280561). By using the service or placing an order, you accept these terms.

Accounts, gifts, and content

Some features require an account, while a supported gift may be opened without one. Keep account and gift details secure. You retain ownership of content you upload and give us permission to use it only as needed to provide the requested service. You must have permission to use that content.

Personalised orders and payment

Check your photo, frame, colour, and delivery details before ordering because each frame is personalised. Purchases use secure Shopify checkout and the payment methods shown there. Prices, shipping, taxes, and the final total are displayed before confirmation.

Shipping, returns, and faults

Delivery dates are estimates and tracking is provided when available. Change-of-mind returns may not be available for personalised products. If an order is damaged, faulty, or incorrect, contact us promptly with photos. Your rights under the Australian Consumer Law continue to apply.

Using Come Alive

Use Come Alive lawfully and personally. Do not access another person's account or gift without permission, interfere with the service, upload unlawful content, or misuse our brand, software, designs, or content.

Availability and responsibility

We may update or interrupt features when reasonably necessary. Nothing here limits rights that cannot be limited by law. To the extent permitted by law, liability may be limited and indirect or unforeseeable losses may be excluded.

More information

For the detailed Terms of Service or questions about an order, email hello@contextaware.com.au. How we handle personal information is summarised in our Privacy Policy.